Here is the story so far, my laptop was stolen, the receiver for my Logitech VX Nano mouse was in it at the time, hence it was also (probably inadvertently) stolen. I have been trying to get a new receiver for this mouse, because its a good mouse and I dont want to spend 75 dollars on a new one. Logitech have so far, send me the wrong receiver, closed the support case and then reopened it, and then agreed to send me a new receiver (hopefully the correct one).
This week I received said new receiver, and tried for an hour to make the stupid thing reconnect with the mouse. Firstly I tried using my Laptop... upon looking through the logitech forums after an hour of frustration with the software I downloaded to reconnect the receiver, I found the you are only able to reconnect using a PC (See this article for more
"Why do logitech hate apple?"). Next I asked K. to try and reconnect using the software to reconnect for a PC. He also tried for about half an hour and then gave up...telling me to contact them and ask for a new mouse. The next day I took the mouse to work and tried again to have it reconnect to the XP machine at my desk.... again, no dice! So I rang Logitech support and even humoured the person on the other end of the line when they walked me through the reconnection another 4 times before conceding defeat.
After half an hour on the phone, they agreed that they had sent me another incorrect receiver (see
here for why it was never going to work) and that the easiest thing would be for them to replace the whole mouse (woo hoo!). So they told me to take the mouse and the receiver and the receipt to the store I bought it from,
CPL in West Melbourne. (I knew this was never going to work because CPL is reduced price parts and thus the warranty is practically non existent with them, but still more than you get with their competitor
MSY, who are even cheaper.)
Yesterday I took all the paperwork and the mouse to CPL.... where the man I spoke to told me "I'm going to be the bad guy and tell you no, we're not going to replace it." Why? Because Logitech will never reimburse the costs to them. I suppose you can understand why, these guys are going to be lumped with Dead stock and never see a penny from the manufacturer and Logitech meanwhile, get out of footing the cost of the warranty and sending any replacement from their own stock. I'm also not going to make a scene because I buy so much stock from CPL anyway it pays to not have them hate my guts for being a difficult customer.
So where does this leave me? With a dead mouse, 2 receivers which are completely useless, and the hassle of yet another phone-call to Logitech support, wherein I will have to detail to them, why exactly they suck big brassy cock and just what I think of their warranty and their support.
To be continued....